ST0701-CS090512(8/2712009) Keith Marvin - RE: Southwestern
From: "Trevino, Richard L (RICK)" <richard.l1.trevino@verizon.com>
To: "Keith Marvin" <kmarvin@ci.coppell.tx.us>, "Wilkinson, Stefani" <stefani...
CC: "Glenn Hollowell" <GHOLLOW@ci.coppell.tx.us>, "Richard Odell" <RODELL@ci...
Date: 5/12/2009 4:50 PM
Subject: RE: Southwestern
We have looked at this today and would like to meet on site to discuss.
Below is an a-mail we received yesterday.
Kent Moore (972-462-9590), who lives at 400 Southwestern Blvd. in
Coppell, claims that a Verizon construction crew installed an
underground cable about three weeks ago and failed to properly restore
the grade for proper drainage. As a result, it has affecting the
drainage ditch on the north side of the road, causing the front yards of
some of the homes to flood when it rains.
Moore said it is affecting homes between 390 Southwestern Blvd. and 450
Southwestern Blvd. He described the road as undeveloped and that there
are only houses on the north side of the road.
He said he has also contacted Coppell city manager Clay Phillips
(972-462-0022) to complain about the poor job that Verizon did. He
wants someone from Verizon to contact him to discuss the situation and
to determine what can be done to restore the grade to its original
condition.
Can someone reach out to this customer and see what can be done to
resolve the issue for him?
Please let me know if you need anything else.
Thanks
Lee Gierczynski
Manager -Media Relations
Verizon
412-633-5574 (office)
Page 1
(8/2712009) Keith Marvin - RE: Southwestern
412-215-0434 (mobile)
lee. j. g ierczynski@verizon. com
-----Original Message-----
From: Keith Marvin [mailto:kmarvin@ci.coppell.tx.us]
Sent: Tuesday, May 12, 2009 4:41 PM
To: Trevino, Richard L (RICK); Wilkinson, Stefani
Cc: Glenn Hollowell; Richard Odell
Subject: Southwestern
Rick,
The city has received some complaints about the drainage along
Southwestern Blvd. It seems that the contractors installing the ne
Verizon facilities in preparation for our road project left some extra
dirt along the ditches and in the culverts. Could you have your
contractor go by there and smooth some of that out. Feel free to
contact Rick O'Dell or I to discuss this.
Thanks,
Keith
Keith Marvin, P.E.
Project Engineer
(972) 304-3681
Page 2
Page 1 of 1
Keith Marvin - Re: Kent Moore
From:Ken Griffin
To:Clay Phillips
Date:5/11/2009 2:32 PM
Subject:Re: Kent Moore
CC:Glenn Hollowell; Keith Marvin; Per Birdsall
We have photos from this morning and it doesn't appear that Verizon caused any significant issues out
there. Keith, Rick, Per and Glenn have looked at it this morning. The following is Glenn's response
after looking at it:
Per and I went to take a look at the problem on Southwestern. None of the culverts appear to be
stopped up. A couple may need a little cleaning but nothing that was caused by Verizon. There are
several places where the ditch was not graded very well and is causing "birdbaths". I did not see any
evidence of the water having to flow across Southwestern. Next time we get a good storm, I will go
check the area out.
Glenn
This was Glenn's first email after Kent visited the Service Center this morning:
Kent Moore was just in our office complaining about the condition of the ditches on Southwestern.
According to him, Verizon did a terrible job. He claims that they left the culverts stopped up and now
water is having to run across the road (?) and through his neighbors yard. He wants something done
about it now. "He does not care if the road is going under construction in three days or three years,
Verizon is not going to come into his town and go off and leave it like this." He said that he was going
to go talk to Clay about it also.
I will go check it out and see what I can find out.
Glenn
I know we will never convince Kent that Verizon didn't change all the drainage. So, we will look at
the culverts and clean out the ones that need cleaning.
ken g
>>> Clay Phillips 5/11/2009 2:09 PM >>>
Any idea what Verizon did on his property and can we contact them to see if they intend to repair what
they left undone?
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