FTTP-CS050603
2901Waketon Rd Flower Mound, TX 75022
972-874-3913 office 972-874-3916 fax
Dear Resident:
Soon Klaasmeyer crews will begin construction within your subdivision. As a Project Manager
for Klaasmeyer, it is my responsibility to work safely and efficiently, assuring residents minimal
disruption. However, due to the nature of the business, I realize you may have questions or may
have a concern within your immediate area. Please do not hesitate to contact us when a question
or problem arises.
Please allow me to address two common problems and offer you a path to a solution.
Access is blocked by construction crews.
This problem is most prevalent where our crews need to construct lines in alleys. Crews
are instructed to move equipment and personnel if they are aware that a resident requires
access to their home or egress from the same. If possible speak with a Klaasmeyer crew
member on site and request access. If you are not comfortable speaking with an
individual, please use one of the contact numbers provided below. We have several
supervisors in the immediate area and will respond quickly to your request.
Damages to property/ sprinklers etc.
It is our policy to repair all known damages the same day if possible. Often damages to
sprinklers are not known until the resident attempts to use the system.
Please contact us if you have any damages. If you use our complaint line be sure to leave
both a day and evening phone number so a Supervisor may contact you.
If for any reason you are not satisfied with the service you receive from my supervisors feel free
to contact the office and ask that I personally return your call. The quality of service provided by
our firm is very important to me and I will always be glad to speak with you. Again, thank you
for you patience and understanding during this construction phase of our project.
Urgent Assistance Melvin Johnston, Public Relations Supervisor
(Access issues etc) 972-880-6136
All other Issues Flower Mound Office Complaint Line
972-874-3917
Sincerely,
Jim Bartlett
Project Manager