FTTP-CS041112
VERIZON PROJECT CONTACT INFO
Your or someone in your department may get calls and emails regarding a
Verizon project recently begun in the northern sector of the city. According
to information given out to residents in the affected areas, Verizon is
upgrading their system in Coppell to state-of-the-art fiber optic technology.
Contractors working under the direction of Housley Communications are
being used to accomplish this task and the entire city will be “re-wired” in
stages during this upgrade project. The subcontractors being used are:
Precision Utilities
HJB
Al-Comm
Southwest Construction
This project was reviewed and permitted by the Engineering Dept. There
are specific rules in place to guide the contractors in their activities. Door-
hangers and letters are to be provided to residents prior to work starting. If
you get calls about the project, please give out the contact names and
numbers listed below. This will hopefully prevent callers from being
transferred excessively through our system, but also gets them to the
person(s) responsible on the ground for any construction activity at issue.
Use your best customer service judgement about whether the person
actually needs to be transferred to Engineering, or if their need can be
fulfilled with the contact info below. Of course the Engineering Dept. is
prepared to answer their questions at any time, but we especially want to
deal with the calls relating to ”quality of construction” complaints. This
will be a lengthy project and we anticipate many calls. Don’t hesitate to
forward any emails concerning this project to Engineering, Keith Marvin, or
Rhonda Brothers.
FOR COMPLAINTS, QUESTIONS, INFORMATION ON THIS PROJECT,
PLEASE CONTACT IN THIS ORDER:
First contact - RICK TREVINO (Verizon) 214-437-6452
Second contact - JOHN REPP (Housley) 214-808-9693
Third contact - TOMMY JACKSON (Housley) 972-272-8091
Thanks in advance for your cooperation. Please share this info with others
in your area that may need it.