FTTP-CS070315
March 15, 2007
Mr & Mrs Cuencas
339 Alex Drive
Coppell TX 75019
Dear Residents:
Hello! I received the following email communication today from Bob Persi
at Verizon. It sounds as though you will get satisfaction from him in getting
your meter problem solved. The information you gave me on the phone was
very timely and I think helped to influence their decision. I hope they will
do right by you. Please let me or Kay Johnson, Utility Billing Supervisor,
know when the repair has been accomplished. Thanks for your patience.
Sincerely,
Rhonda Adloo
Engineering Dept.
CITY OF COPPELL
This issue has gone around one to many times and the poor customer I am
sure is at a loss. I am going to have a plumber go out and meet with this
customer and resolve this issue. I personally do not have the customer’s
number so please pass my contact information on to them.
Thank you,
Robert Persi
Section Manager Contract/Vendor Management
Office Phone 972-399-5172
Cell Phone - 972-768-9708
M.C. HQRS2B34
Texas Region - Construction