SS9301-CS 941111 208 East Bethel Road
Coppell, Texas 75019
November 11, 1994
Mr. Kenneth M. Griffin, Coppell City Engineer
255 Parkway Blvd. P. O. Box 478
Coppell, Texas 75019
Dear Mr. Griffin,
Subject: Window damage, 208 E. Bethel Rd.
As we discussed at our meeting on November 8, we believe that several windows on the front of
our house have been damaged as a result of the sewer construction project earlier this year.
We have had several windows replaced during the 5 years we have lived here. They were all
replaced under warranty by the original vendor, HR Windows. Since the five-year warranty was
nearing expiration, my wife and I did a very thorough inspection for damaged windows in late
March. No problems were found at that time.
On April 15th a sewer project pit was dug in the street directly in front of our house. That pit
remained until mid August when Kenko, Inc. had great difficulty removing one of the three boxes
from the pit. They began the removal on a Saturday and returned the following Monday to work
nine more hours before releasing the wedged-in box. During that time two pieces of heavy
construction equipment were banging, pulling, pushing and jerking to release the box. The house
was constantly jarred and shaken and large pictures on the walls were knocked askew. The
following week my wife noticed that a living room window was cracked. We then inspected all of
the windows and discovered several with broken seals, all on the front of the house.
Following our discussions with Garreth Campbell of your staff, we were contacted by CNA
Insurance on behalf of Kenko, Inc. Last week we were notified verbally by CNA that they were
refusing our claim, having determined that their client was not at fault. We have not yet received
notification in writing.
We realize that this window damage could occur as a result of other causes, but when the facts
are considered, we feel certain that the construction work was the significant contributing factor.
As you requested we had a window professional evaluate the damage. He found seven windows
with broken seals and one cracked window, which will cost approximately $700 to replace. It
was his opinion that the broken seals could have been caused by the conditions we described and
that the cracked window definitely was not a stress fracture caused by settling.
Thank you for your assistance in resolving this matter
Very truly yours,
~)'Ralph B'ahret.