Golden Triangle MHP-CS121022Please review the hightlight portion below. According to Oncor.com, the
guardlights that you are speaking of requires the customer to contact
their service provider, TXU, Green Mountain, Reliant, etc.
Please contact me if nothing is resolved in a reasonable timeframe.
Thank you,
Frequently Asked Questions: Streetlight Outages
Q. How do I report a streetlight outage?
A.Streetlight outages may be reported online at OncorStreetLight.com.
<https://oncorstreetlight.com> We ask that you provide basic contact
information about yourself in case we have additional questions. To
report a streetlight outage by phone, please call 1.888.313.4747.
Q. What information do I need to report a street light outage?
A.With our new map based outage reporting system, it is even easier to
report street lights out. Simply type in a location at or near the light
you want to report and the lights will show on the map. Click on the
light and it will populate the information we need to identify the
light. Then simply tell us what the problem is, provide your contact
information in case we need some additional clarification and that
should be all we need to get your light repaired quickly.
Q. What is a guard light and how do I report a guard light outage?
A. Guard lights are subscribed services typically provided and billed to
private property owners. To report a guard light outage the subscriber
should call the service request phone number listed on their electric
bill.
Q. How do I know if a light is actually a streetlight?
A. If the light is facing the street, it is more than likely a
streetlight. If the light is located in a back yard, alleyway or parking
lot, it is probably a guard light or private lighting. Looking at the
area in question on the map attached to the outage form at
OncorStreetLight.com. <https://oncorstreetlight.com> street lights will
be shown with a red marker and guard lights are shown by a blue marker.
We ask that you provide basic contact information about yourself in case
we have additional questions. To report a streetlight outage by phone,
please call 1.888.313.4747.
Q. Why can’t I find the streetlight I’m looking for on your map?
A. Lights may be owned privately, by a utility company other than Oncor,
by a governmental entity (such as the Texas Department of Transportation
or North Texas Tollway Authority), or a city. For example, the cities of
Arlington, Fort Worth, Garland and Wichita Falls are some of the cities
where Oncor delivers electric service, yet we don’t own most or any of
the street lights. If you’re certain the light you want to report
belongs to Oncor but you still can’t find it on our new map, please call
1-888-313-4747 or email contactcenter@oncor.com.
Q. Why can’t I find my street on your map?
A. We use Google Maps and map data provided by Tele Atlas. Tele Atlas
has provided a web site for reporting corrections that can be reached by
following this link. Contact TeleAtlas.
<http://www.teleatlas.com/ForConsumers/MapFeedback/index.htm>
Q. How do I know if someone has come to check on a streetlight that is
not functioning properly?
A. If we were successful in repairing the light, it should be operating
shortly after we receive the outage call. If you are willing to provide
either your telephone number or e-mail address on our online reporting
form, you can indicate if you would like to be notified when the repair
is complete.
Q. When can I expect the streetlight to be repaired?
A. The cause of a streetlight outage impacts the length of time
necessary to resolve the problem. Most streetlight outages can be
repaired within a few days. However, damage to facilities may require
additional time to repair. Providing accurate and specific information
when you report a streetlight outage will help expedite the process.
Q. What causes streetlights to stop working?
A. The streetlight is an engineered product that requires many
components to function properly. An outage may be due to a bulb that has
failed or something more complicated, such as power lines that are
damaged in the vicinity of the streetlight.
Q. Does Oncor own streetlights?
A. In most cities we serve, streetlights are owned and maintained by
Oncor. In some cases, cities, home owners associations, planned
developments, etc. choose to install and maintain their own
streetlights.
Q. Why do I have to report the outage?
A. Although Oncor routinely inspects equipment and facilities for
problems, your assistance aides in identifying streetlight outages of
which we may not be aware.
Q. How many streetlights does Oncor maintain?
A. Oncor maintains more than 200,000 streetlights across the Metroplex
and approximately 200,000 streetlights elsewhere in Texas.
Q. How do I know if the streetlight is out or simply not on? Is there a
certain time of day that streetlights begin to operate?
A. New streetlights are often the first facilities installed in a new
development but are not always energized. For safety reasons the
facilities may not become energized until a later date.
Most existing streetlights are operated by a device that senses
available sunlight, called a photocell. Sensitivity among photocell
devices may differ slightly, causing one light to come on before
another. Shadows from structures or trees can also effect the operation
of the light. If a streetlight isn’t operating after dark, when all
other lights in the area are on, the streetlight may be in need of
repair.
Q. Do I get charged for a streetlight that goes out in my neighborhood?
A. No. The cost for streetlight repairs are included as part of the
monthly rate paid for street light service, which is typically paid for
by your city.
Q. How do I report my neighborhood’s need for additional street lights?
A. Oncor does not determine the need for street lighting, that is the
responsibility of your city. We would suggest that you contact your
local city staff to request additional lighting.
Stassa McDaniel
Farmers Branch Service Center
PMDS - Designer Assoc.
office 972.323.8921
…when you gamble with safety, you bet your life…
From: Rhonda Adloo [mailto:RAdloo@coppelltx.gov]
Sent: Monday, October 22, 2012 2:53 PM
To: Mcdaniel, Stassa
Subject: FW: Lights in Oak Park Village Mobile Home Park/Coppell
Stassa, below are both emails I sent to Larry Redick & Rich Hildebrand
over the past two weeks. I have not received a reply from either of
them. Our city manager is very intent on getting this problem resolved,
hopefully you can help.
Stop by our office when you’re in town, we’d love to meet you!
From: Rhonda Adloo
Sent: Tuesday, October 16, 2012 5:01 PM
To: Richard.Hildebrand@oncor.com; larry.redick@oncor.com
Cc: Mike Land; Kenneth Griffin
Subject: Lights in Oak Park Village Mobile Home Park/Coppell
Richard & Larry:
Stephanie at the Golden Triangle MHP office at 301 S. Coppell Rd gave me
two pole #’s of lights that are out in that part of the park. They are:
21504722336 and 21504724736. She said if someone will check with her
when they come to repair them, she can give them the pole #’s of the
lights in the Oak Park side (off Ruby Rd) that are also out.
Since I haven’t heard back from either one of you regarding this repair,
I hope it is because you needed the pole numbers for a repair ticket.
If that is not the case and we should pursue this another way, please
let me know ASAP. I am counting on you to help me get this taken care of
since you’re our Coppell area Oncor guys.
Thanks in advance for your assistance,
Rhonda
From: Rhonda Adloo
Sent: Thursday, October 04, 2012 4:09 PM
To: Richard.Hildebrand@oncor.com; larry.redick@oncor.com
Cc: Mike Land; Kenneth Griffin; Leslie Henderson
Subject: Lights in Oak Park Village Mobile Home Park/Coppell
Guys, we have a repair issue that was brought to our attention regarding
some lights at this address – 301 S. Coppell Rd. Your streetlight
reporting website shows all lights in the MH park as “guard
lights”(blue) and further advises that they be reported to the retail
power provider for repair since they are private. Retail provider is
apparently Green Mountain.
Stephanie from MH park says Oncor has come out numerous times when she
reports the outages by phone, but they go up, tinker around then come
down & say they’ll be back…but never come back to fix them! This has
become a safety issue that the City Manager’s office is determined to
follow through on. This is a small area with maybe a total of 8 lights
and if 3 or 4 of them are out, it is not safe for the residents, many of
whom could be elderly.
If Oncor is not responsible for the repair of these lights, I need to
know that with a high degree of certainty. If Oncor is responsible, I
need contact info for the person/department who will get it done.
Stephanie is supposed to call me back with pole numbers, if there are
any. At that point, I will need to get back with someone to investigate
open Oncor repair tickets.
Thanks in advance for your assistance.
Rhonda Adloo
Administrative Technician
City of Coppell Engineering Dept.
972-304-3682
radloo@coppelltx.gov <mailto:radloo@coppelltx.gov>
www.zoomerang.com/Survey/WEB22BAT5XXGBE
Email sent on 10/4/12 to Rich Hildebrand & Larry Redick ---
Guys, we have a repair issue that was brought to our attention regarding
some lights at this address – 301 S. Coppell Rd. Your streetlight
reporting website shows all lights in the MH park as “guard
lights”(blue) and further advises that they be reported to the retail
power provider for repair since they are private. Retail provider is
apparently Green Mountain.
Stephanie from MH park says Oncor has come out numerous times when she
reports the outages by phone, but they go up, tinker around then come
down & say they’ll be back…but never come back to fix them! This has
become a safety issue that the City Manager’s office is determined to
follow through on. This is a small area with maybe a total of 8 lights
and if 3 or 4 of them are out, it is not safe for the residents, many of
whom could be elderly.
If Oncor is not responsible for the repair of these lights, I need to
know that with a high degree of certainty. If Oncor is responsible, I
need contact info for the person/department who will get it done.
Stephanie is supposed to call me back with pole numbers, if there are
any. At that point, I will need to get back with someone to investigate
open Oncor repair tickets.
Thanks in advance for your assistance.
Rhonda Adloo
Administrative Technician
City of Coppell Engineering Dept.
972-304-3682
radloo@coppelltx.gov <mailto:radloo@coppelltx.gov>
www.zoomerang.com/Survey/WEB22BAT5XXGBE
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