DR0401-CS040831From:
To:
Date:
Subject:
Clay Phillips
Jim Witt; Ken Griffin
8/31/2004 8:31:48 AM
Fwd: Re: Standing water
Latest on standing water at Sandy Oak.
Clay
>>> "JENNIFER LEFFORGE" <jennifer.lefforge@verizon.net> 8/30/2004 6:28:55 PM >>>
Dear Clay,
Thank you very much for your quick response. We appreciate your
explanation of the process and the plan. Also, thank you for posting our
complaint and yes, I received your follow-up message with the tracking code.
Regarding the damage/destruction of current structures et al, there are no
issues there. With the possible exception of a couple of flower beads, no
one has built any permanent structures.
Yes, I do have another issue, and I will share that with your office later
in the week. Also, in the next couple of days, I will send another email
out to all the folks that were copied originally, explaining that the
situation is receiving attention and appears to have a solution in the
works.
I will be in touch.
Scott Lefforge
..... Original Message .....
From: "Clay Phillips" <cphiilip~ci.coppell.tx.us>
To: <ien nifer .lefforcle(~,verizon. n et>
Cc: "Jim Witt" <JWITT('~ci.coppelLtx.us>; "Ken Griffin"
<KGRIFFINC, ci.coppell.tx.us>
Sent: Monday, August 30, 2004 9:41 AM
Subject: Standing water
> Scott & Jennifer,
> Thank you for your email regarding standing water on Oakcrest & Sandy
> Oak. You are absolutely correct that this has been an ongoing problem.
> I have met with Ken Griffin, Director of Engineering & Public Works
> regarding the problem. Ken advises that we will have staff in the area
> taking elevations to determine the extent of grading that must take
> place to solve the problem. You should see some activity within a few
> weeks.
> It is important to know that to solve the problem it will be necessary
> to do some fairly extensive grading along the ditch line running
> southward toward Meadowcreek. With that in mind, staff will be in touch
> with the homeowners living adjacent to the roadway to inform them of the
> work plans prior to the commencement of any work. It is quite possible
> that homeowner improvements such as mail boxes, retaining walls, drive
> approaches and sidewalks witl be removed as a part of the work. We will
> certainly make any repairs to drive approached and sidewalks necessary
~Ke~ ~rJffin - F'wd~Rei §~ater P"ge ~2~t
> to reconnect those improvements to the roadway. However, retaining
> walls and other obstructions to the natural flow of water may not be
> allowed to be reconstructed. I tell you all of this because we want
> everyone to be informed about all of the issues involved in making the
> drainage improvements.
>
> I have taken the liberty of filing your complaint on our on-line
> citizen relationship management software, C2. Please take the time to
> look at this offering of the City. The program allows citizens to file
> their requests for service on-line. The request is then sent
> electronically to the appropriate department and a work order is
> electronically generated. The citizen can track the progress of their
> request once they have registered as a MyCoppell user. All of this can
> be done easily from our homepage found at www.ci.coppell.tx.us under the
> MyCoppe~l tab or the Request for Service tab. We offer this option as a
> fairly new, effective and very efficient process for citizen requests
> for service and complaint resolution.
>
> You also mention at least one other issue where we have failed to meet
> your expectations as far as our service delivery or resolution to
> problems is concerned. I would be more than happy to discuss any other
> outstanding issues with you. Please feel free to contact me directly
> should you wish to discuss further.
>
> Clay Phillips
> Deputy City Manager
> (972)304-3662
· cphillip~ci.coppell.tx.us