ST9902-CS060221Suzan Taylor - RE: Technicians
From:
To'
Date:
Subject:
"Carl Lee" <clee@cmjengr.com>
'"Suzan Taylor'" <staylor@ci.coppell.tx.us>
2/21/2006 10:29:30 AM
RE: Technicians
Susan:
Sorry for the slow response to your e-mail as I was off Thur.-Mon.. I very
much appreciate your bringing this to my attention. I am not sure as to why
our service was poor for those events but I can tell you that what ever the
problem was it is no excuse for our lack of performance. I am asking all of
our people that have involvement in the dispatching of our technicians to
notify me personally of work scheduled for your job. I will commit to CMJ
being on time, even if I have to do it. I want to thank you again for
bringing this to attention because I want CMJ to be the service provider of
choice for Coppell, and that would something that we would have to earn.
R.Carl Lee,S.E.T.
Principal,Executive Vice President
Page
..... Original Message .....
From: Suzan Taylor [mailto:staylor@ci.coppell.tx. us]
Sent: Thursday, February 16, 2006 11:35 AM
To: clee@cmjengr, com
Subject: Technicians
Carl:
We are having problems with the technicians getting to the W. Sandy
Lake Road Project on time or showing up at all. They did show up to
take proctors last week, but did not show up this Monday to take
densities. The inspector called for densities to be taken at 2:00 p.m.
on Tuesday - he did not get a cancellation until 5:15 p.m. He
rescheduled for Wednesday at 2:00 p.m. and the technician did not show
up until 6:00 p.m.
The inspector wants to make sure that when he calls in, the technician
can be there or will let him know of a time adjustment. Your
consideration of this matter is appreciated.
Suzan
CC: <awalker@cmjengr.com>, <tmadin@cmjengr. com>, '"Steven Johnston'"
<sjohnston@cmjengr.com>