Time Warner-CS050814Keith Marvi - RE: Comcast Complaint Page 1
From: "Mineyahl, Zinah" <Zinah _Mineyahl @cable.comcast.com>
To: 'Keith Marvin' <kmarvin @ci.coppell.tx.us >, "'santos@sparuscorp.net
net>
Date: 8/14/2005 7:00:41 PM
Subject: RE: Comcast Complaint
Keith,
We wanted to keep you updated on what we have done to satisfy Mr. Odle's
request. Santos and I are going to make follow up calls on Monday. As you
can see in Santos email, Mr. Odle's motive is beyond correcting damages and
the $1,440.00 he has collected from Verizion that accounted for everything
he asked for. We will ask him what else he needs from us and we will listen
to what he has to say. If the request is reasonable, we will do everything
reasonable and ethical so that we can put this behind us. If it is
unreasonable we will have to turn it over to the insurance company to work
it out with Mr. Odle. Please let me know if you have any questions.
Thanks,
Zinah
- - - -- Original Message---- -
From: Mineyahl, Zinah
Sent: Friday, August 12, 2005 5:58 PM
To: 'Keith Marvin'
Cc: Morris, Annette - Dallas; 'jim @klaasmeyer.com'; santos @sparuscorp.net
Subject: RE: Comcast Complaint
Keith,
I went to Michael B. Odle's address this afternoon with Santos (Owner of our
Bury Company). Santos has taken digital pictures of the landscape. There is
a depression in the surface but hard to tell. If it is hand watered along
the area where the cable is buried the soil can be eroded. In any case, I
have asked Santos to satisfy Michale's request without any delay. We will
follow up and keep you updated.
Thanks,
Zinah
- - - -- Original Message---- -
From: Mineyahl, Zinah
Sent: Friday, August 12, 2005 1:50 PM
To: 'Keith Marvin'
Cc: Morris, Annette - Dallas; 'jim @klaasmeyer.com'
Subject: RE: Comcast Complaint
Keith,
As you have seen on the document sent by Jim Bartlett of Klaasmeyer, Mike
signed a waiver of release for all the damages that he requested to be paid
for. He wants both parties to pay him for the same thing twice. I understood
that the check he received ended the matter. Is that your understanding?
Thanks,
Zinah
- - - -- Original Message - - - --
K eith Marvin -RE: Co mcast Complaint Page 2
From: Keith Marvin [ mailto :kmarvin@ci.coppell.tx.us]
Sent: Friday, August 12, 2005 1:29 PM
To: Mineyahl, Zinah
Cc: Morris, Annette - Dallas
Subject: Fwd: Comcast Complaint
Zinah,
I thought this gentleman's issue was resolved. It sounds like he still has
a complaint with some of the work done by Comcast's contractor.
Could you let me know the status of this.
Thanks,
Keith
Keith R. Marvin, P.E.
City of Coppell
(972) 304 -7044
kmarvin @ci.coppell.tx.us
>>> Michael Odle <odle @swbell.net> 08/12/05 6:53 AM >>>
Mr. Marvin,
This email confirms Comcast's unwillingness to negotiate a good faith
resolution with me for damage caused by Comcast's contractor to my property
(119 Mesquitewood Street) that occurred on July 16, 2005. The facts, in
brief, surrounding this incident are as follows:
Damage to my landscape: there is a sunken trench line that extends between
the right -of -way and the side of my house where Comcast service wire stops
on the wall. I have been hand - watering the grass on this trench line on a
daily basis to keep it alive. The trench line, however, continues to sink.
Time away from work: on 07/28/2005, Leroy Smith with Trinity Insurance (the
authorized insurance company for Comcast's contractor) called to say that he
would have to send a Claim Examiner from Penn - America to my house to view
property damage. Mr. Smith asked that I be at my residence to meet the Claim
Examiner. Mr. Smith also said the meeting would be at a time convenient for
me and that I would not have to take time off from work. However, at 3:48pm
that same day, another Trinity Insurance representative (Glenda) called to
set the appointment and stated that an Examiner would meet me on Tuesday,
August 2, 2005, between 1 pm and 4pm, which is during my work day. When I
asked her if she could do this after business hours, she said that this time
frame was the best she could do.
SPECIAL NOTE: The Penn - America Claim Examiner never met with me on August 2,
2005. Either (1) the Penn - America Claim Examiner came to my residence but
never contacted me (in which case I was not needed after all), or (2) no
Penn - America Claim Examiner ever made a trip to my residence, nor did a
Penn - America representative ever call me about this meeting to reschedule or
to cancel.
Keith Mar - RE Comcast Complaint Page 3
Cessation of cooperation: Penn - America sent me a letter in the U.S. mail
dated August 2, 2005 (the very day that I was told to be home so a Claim
Examiner could meet me at my residence) stating that they had closed the
file on the damage to my property and consider the issue settled.
Mr. Marvin, Comcast will not return my phone calls and has denied my request
to negotiate a good -faith settlement on damages. Your assistance in helping
me resolve this matter would be greatly appreciated.
Thank you,
Michael B. Odle
119 Mesquitewood Street
Coppell, Texas 75019
Cc: Federal Communications Commission
Public Utility Commission of Texas
Better Business Bureau
CC: "Morris, Annette - Dallas" < Annette _Morris2 @cable.comcast.com >,
"'jim @klaasmeyer.com "' <jim @klaasmeyer.com>