ADA Grievance Process-2020-04-30NOTICE UNDER THE ADA
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of
Coppell does not discriminate against qualified individuals with disabilities on the basis of disability in its services,
programs, activities, or benefits.
Employment: The City of Coppell does not discriminate on the basis of disability in its hiring or employment practices
and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of
the ADA.
Effective Communication: The City of Coppell will upon request and where possible, provide appropriate aids and
services leading to effective communication for qualified persons with disabilities so they can participate equally in the
City’s programs, services, and activities, including, but not limited to, qualified sign language interpreters, documents in
Braille, and other ways of making information and communications accessible to people who have speech, hearing, or
vision impairments.
Modifications to Policies and Procedures: The City of Coppell will make all reasonable modifications to policies and
programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services,
activities, and benefits. For example, individuals with service animals are welcomed in City offices, even where animals
are otherwise prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures
to participate in a program, service, activity, or benefit of the City of Coppell, should contact Kori Allen, ADA
Coordinator, or other designated official at (972) 462-0022, or (TDD 1-800-RELAY, TX 1-800-735-2989) as soon as
possible but no later than 72 hours before the scheduled program, service, or activity.
The ADA does not require the City of Coppell to take any action that would fundamentally alter the nature of its
programs or services or imposes an undue financial or administrative burden.
Complaints that a program, service, activity, or benefit of the City of Coppell is not accessible to persons with disabilities
should be directed to Kori Allen, ADA Coordinator, or other designated official at (972) 462-0022, or (TDD 1-800-RELAY,
TX 1-800-735-2989) or by email at: kallen@coppelltx.gov
The City of Coppell does not place a surcharge on a particular individual with a disability or any group of individuals with
disabilities to cover the cost of providing auxiliary aids/services or making reasonable modifications of a policy.
Coppell, Texas
Grievance Procedure under the Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may
be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of
services, activities, programs, or benefits by the City of Coppell. The City of Coppell Employee Policies and Procedures
Handbook governs employee-related complaints of disability discrimination.
The complaint should be in writing and contain information about the grievance such as name, address, phone number
of complainant and location, date and description of the alleged discrimination. Alternative means of filing complaints,
such as personal interviews or a tape recording of the complaint, will be made available for pe rsons with disabilities
upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60
calendar days after the alleged violation to:
Physical Address: Email:
Kori Allen kallen@coppelltx.gov
ADA Coordinator
255 E. Parkway Blvd.
Coppell, TX. 75019
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or a designee will acknowledge receipt of
the grievance from the complainant and offer the opportunity to discuss the complaint and the possible resolutions.
Within 15 calendar days of the acknowledgement, the ADA Coordinator or a designee will respond in writing, and where
appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will detail
the position of the City of Coppell and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or a designee does not satisfactorily resolve the issue, the complainant and/or
his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or
designee.
Within 15 calendar days after receipt of the appeal, the City Manager or a designee will acknowledge receipt of the
appeal from the complainant and discuss with the complainant/designee the complaint and possible resolutions. Within
15 calendar days of the acknowledgement, the City Manager or a designee will respond in writing, and, where
appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or a designee, appeals to the City Manager or designee, and
responses from these two offices will be retained by the City of Coppell for at least three (3) years.
ADA Grievance Form
Instructions: Please complete and sign the form and submit it within 60 calendar days of any incident to:
Kori Allen – ADA Coordinator
Physical Address: Mailing Address: E-mail:
255 E. Parkway Blvd. 255 E. Parkway Blvd. kallen@coppelltx.gov
Coppell, TX. 75019 Coppell, TX. 75019
1. Type of Grievance (check all that apply):
_____ Accommodation request
_____ Program/Service
_____ Facility Accessibility
_____ Other: ________________________________________________________________________________
________________________________________________________________________________
CONTACT INFORMATION
2. Reporting Individual:
Full Name:
Address:
City, State, Zip Code:
Phone: Alternate Phone:
Email:
3. Authorized Representative of Reporting Individual (if any):
Full Name:
Address:
City, State, Zip Code:
Phone: Alternate Phone:
Email:
DETAILS OF THE COMPLAINT / INCIDENT
4. Date/Time of Incident: ________________________________________________________________________
5. Department/Facility/Location Involved:
6. Describe the incident/complaint with enough detail so the nature of the grievance can be understood. Add
additional pages, if necessary.
7. Have attempts been made to resolve the complaint through a City Department? If yes, please describe the
efforts that have been made.
8. What remedy are you seeking?
_________________________________________________ __________________________
Signature Date
Attach additional pages as necessary. If you need assistance, require an accessible format, or have questions about
this form, please contact Kori Allen, ADA Coordinator, or other designated official at (972) 462-0022, or (TDD 1-800-
RELAY, TX 1-800-735-2989) or by e-mail at kallen@coppelltx.gov